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CUSTOMER SUCCESS
BUILD RELATIONSHIPS, GROW REVENUE
NEED HELP ACCOMPLISHING YOUR CUSTOMER SUCCESS GOALS?
Our Customer Success solutions enable you to optimize the Customer Journey, Reduce Churn, Increase Engagement and Maximize Customer Lifetime Value.
CREATE A JOURNEY MAP
Build a process to grow closer to your customers through meaningful conversations that develop trust, build understanding, prevent churn and increase value.
INCREASE ENGAGEMENT
Understand the point of the first value to get customers engaged quickly. From training to troubleshooting to feature launches, get customers to see real value from your solutions.
REDUCE CHURN
Leverage a communication and renewal plan helps customers reach their goals and increases the lifetime value of the account. Manage revenue that may be at risk of loss.
ONBOARD SUCCESSFULLY
Capitalize on momentum with exceptional service delivery. From the kickoff meeting; the first 90 days will determine the success of the relationship
- make it count.
MEASURE SUCCESS
Leverage metrics like Net Promoter Scores, Health Scores ARR & MRR, CSAT, and YoY to get a 360 view of your customers. Measure satisfaction and health.
MAXIMIZE LIFETIME VALUE
Create action-oriented account plans that deliver every time. Build strong relationships to improve the satisfaction, loyalty and lifetime value of your clients.
What Our Clients Say
Ashley, Director of Customer Success
"By working with Blackbridge, we have seen our organizational efficiencies ncrease significantly thanks in large part to the change in practices around developing playbooks, selecting a tech stack and providing coaching to our leadership team.”
If satisfied by the customer experience, 73% of consumers will recommend a brand to others.
86% of buyers will pay MORE for a better Customer Experience.
MONETIZE CUSTOMER SUCCESS
TRANSFORM CS FROM A COST CENTRE TO A REVENUE PRODUCER!
CUSTOMER SUCCESS PLANS
Blackbridge develops and implements strategies, processes and metrics that map out the customer journey from trial and onboarding to retention and renewals!
STRATEGY CONSULTING
Blackbridge empowers CS leaders to develop relationships that increase engagement, prevent churn, improve retention and maximize customer lifetime value.
RETAIN & GROW
Blackbridge uses metrics and benchmarks to compare periods, spot trends, identify churn risks and help your customers' reach their goals.
